CRM Associate

from 3 to 5 year(s) of Experience
₹ Not Disclosed by Recruiter

Job Description

Job Responsibilities

Customer Relationship Management Associate

Head quarter: New Delhi

Purpose of the position: To coordinate with channel partners and all stakeholders for performing a number of operational and administrative tasks. To close any open issues in time bound manner.

Job responsibilities:

  • 1. Monitoring the Kapture CRM.
  • 2. Make feedback call dealers / SD on monthly basis.
  • 3. Make calls to verify the POBs.
  • 4. Handling the social media / domestic enquiries.
  • 5. Follow up with sales team on open issues status.
  • 6. Escalate any complaints.
  • 7. Daily / weekly / monthly report of open task.
  • 8. Any other task assigned by the reporting manager.

The responsibilities may be reviewed / added as per company requirements from time to time.

  • Role:Associate/Senior Associate -(Technical)

    Salary: Not Disclosed by Recruiter

    Industry:Medical Devices & Equipment

    Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

    Role Category:Back Office/Web/Transaction Processing

    Employment Type:Full Time, Permanent


    UG:BA/BA(Hons) in Any Specialization,B.Sc/B.Sc(Hons) in Any Specialization

    PG:Any Postgraduate in Any Specialization,Post Graduation Not Required

    Doctorate:Any Doctorate in Any Specialization,Doctorate Not Required

    Company Profile

    J.Mitra and Co. Pvt. Ltd

    J.Mitra and Co. Pvt. Ltd  
    Company Info
    View Contact Details+

    Contact Company:J.Mitra and Co. Pvt. Ltd

    Email:[email protected]

    Reference Id:JMPL