CRM Associate

From 3 to 5 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

Job Responsibilities

Customer Relationship Management Associate

Head quarter: New Delhi

Purpose of the position: To coordinate with channel partners and all stakeholders for performing a number of operational and administrative tasks. To close any open issues in time bound manner.

Job responsibilities:

  • 1. Monitoring the Kapture CRM.
  • 2. Make feedback call dealers / SD on monthly basis.
  • 3. Make calls to verify the POBs.
  • 4. Handling the social media / domestic enquiries.
  • 5. Follow up with sales team on open issues status.
  • 6. Escalate any complaints.
  • 7. Daily / weekly / monthly report of open task.
  • 8. Any other task assigned by the reporting manager.

The responsibilities may be reviewed / added as per company requirements from time to time.

  • Role:Technical Support - Non Voice

    Salary: Not Disclosed by Recruiter

    Industry:Medical Devices & Equipment

    Functional Area:Customer Success, Service & Operations

    Role Category:Non Voice

    Employment Type:Full Time, Permanent


    UG:B.Sc in Any Specialization,B.A in Any Specialization

    PG:Post Graduation Not Required,Any Postgraduate

    Doctorate:Any Doctorate,Doctorate Not Required

    Company Profile

    J.Mitra and Co. Pvt. Ltd

    J.Mitra and Co. Pvt. Ltd  
    Company Info
    View Contact Details+

    Contact Company:J.Mitra and Co. Pvt. Ltd

    Reference Id:JMPL